Frequently Asked Questions

To access pricing, inventory, and place online orders, a website login linked to your Stoneway business account is required.

We’re here to support you. Please contact your local branch to discuss account options and ensure uninterrupted access to our products and services.

We'd love to hear from you! Please contact us at 1-855-979-8911 or onlinesupport@stoneway.com.

Registration is quick and easy! 

1. Click "Sign In" on the homepage and then click "Register Account." Or visit the registration page.
2. Enter your name, phone number, and email, then click "Next Step."
3. If you have a Stoneway Electric Business Account already established, enter your account number and billing zip code.
4. Set up your username and password, accept the terms, and create your account!

Order Anytime, Anywhere—Fast & Easy on Mobile

Stoneway.com is designed for fast, on-the-go ordering from your mobile phone. Whether you're in your truck or on a job site, our site loads quickly and works seamlessly.

• Fast navigation for both left- and right-thumb scrolling.
• Full functionality to browse, filter, and order with ease.

For the best experience, we recommend using Google Chrome. You can also use Microsoft Edge, Firefox, or Safari. Please note that Internet Explorer is not supported.

Your username may or may not be the email address you registered with.

If you're unable to log in:

• Click "Forgot Password" to reset your password.
• Click "Forgot Username" to have your username emailed to you.
• If you still need help, contact us at 1-855-979-8911 or onlinesupport@stoneway.com for further assistance.

If you have forgotten your password, you may trigger a password reset to be sent to the email attached to your account.

Step 1:
Hover over "Sign In or Register" in the top right corner and click "Forgot Password."

Step 2:
Enter your account email and click "Send Email." You'll receive a reset link (valid for one hour) with further instructions.

To locate your local Stoneway Electric Supply branch, or any of our other locations, please visit the Locations Page.

Yes, once an admin is set up for the company, that admin can make other users admins as well.

The first person in your company to register is automatically set as the company’s admin. If the admin needs to be changed for your company, please email onlinesupport@stoneway.com and tell us the user(s) you’d like selected as admin.

Yes! There’s no limit to the number of email addresses that can be associated with your account number. For security purposes, we recommend having each user register separately. This makes it easier to manage access if an employee leaves.

If you need to remove a user, your account admin can delete their account on the Admin Settings page. Admins can also add new users from this page. Please note that only account admins have access to the Admin Settings page.

Yes, you can customize your checkout preferences for a faster and more efficient ordering experience.  These preferences are saved at the user level. 

To access Checkout Defaults, you must be signed in to Stoneway.com. Navigate to My Account in the top menu, then select Dashboard. Scroll down to Account Preferences on the left-hand side to manage your settings.

Checkout Default Options:

• Default Job Account & Branch: Set your preferred Job Account and Location for both login and checkout.
• Default Shipping Method: Choose from Stoneway Truck Delivery, Parcel Shipping, or local branch pickup. If selecting branch pickup, ensure the correct branch is set in your Default Job Account / Branch. Shipping methods can be adjusted during checkout if needed.
• UPS/FedEx Account #: Save your carrier account number for easy shipping with FedEx or UPS.
• Ship Partial: Select "Yes" to receive items as they become available in multiple shipments or "No" to wait for all items to be shipped together.

Don't forget to click "Update Preferences" to save your changes.

Yes! You can save multiple addresses to your account, making future checkouts quicker and more convenient.

1. Access Your Address Book:

   • Click the dropdown next to your name and select "Address Book", or go directly to the Address Book page.

2. Update Your Default Address (If Needed):

   • If your current Default Shipping Address is outdated, click “Request Edit” to make changes.

3. Add a New Address:

   • Click "Add New Shipping Address" and fill in the required details.
   • Click "Save & Exit" to finalize your changes.

While most products are available to order online, there are a few that are too large or fragile to ship by regular shipping methods. These items will not be able to be added to your cart. If you are interested in purchasing these items, please contact your local branch or please contact your local branch or fill out the form on our Contact Us page.

Shop Now Menu:

• Click Categories to view top-level products.
• Hover over categories to see 2nd and 3rd level options for quicker navigation.

Search Bar:

• Search by Keyword, UPC, Item Number, Custom Part Number and even electrical jargon/slang.

Filters on Product List Pages:

• Click a filter to expand options (e.g., Same Day Pickup, Brand, Ways to Shop, Material, Color).
• Select attributes to refine results (page refreshes automatically).
• Add or remove filters as needed.

Manufacturer Page:

• Select a Manufacturer from the Manufacturer page.
• Filter by Category, Sub-brand, Ways to Shop, and more.

Yes! You can search by customer part numbers if they have been uploaded to Stoneway's ERP system. Simply enter the part number in the search bar.

If you need to upload additional part numbers, please contact your account manager, call us at 1-855-979-8911, or email onlinesupport@stoneway.com for assistance.

Yes, you can. If you're a business account customer, simply log in to your account and click the "Create a Quote" button on the Cart page. If you're not a business account customer, you can request a quote by filling out the form on our Contact Us page. Please allow 24-48 business hours for our online support team to get in touch with you.

Please allow 24-48 business hours for our team to contact you. If you still have not heard back, please contact us at 1-855-979-8911 or onlinesupport@stoneway.com.

The product may not be available for immediate ordering. Contact Us and we’ll check availability or help you explore alternatives. 

Shortly after you submit an order to stoneway.com, you will receive a confirmation email, which includes a confirmation number and order details. Tracking numbers will be displayed on the order detail page in your account once the order has shipped.

When logged into your account, you can easily check product availability at your local branches and distribution centers (DC). Our inventory updates in real time, ensuring you have the most accurate information.

• If a product is in stock at your selected branch or DC, it will be labeled "In Stock" on the product listing page.
• To view inventory across multiple locations, click "Check Availability"—a dropdown will display available quantities at each branch.
• Inventory details are also available directly on the product page for quick reference.

Once your order has been placed, changes can be made by contacting our Customer Service team at 1-855-979-8911, emailing us at onlinesupport@stoneway.com, or reaching out to your local branch. To assist you more efficiently, please have your order number ready when you contact us.

While we will make every effort to accommodate your request or adjust delivery, please note that modifications are subject to timing and availability. At this time, we are unable to offer online order modifications.

Yes, once you are logged into your account on Stoneway.com, you will be able to see the specific pricing that has been negotiated for your company. Your account is linked to your company's pricing agreement, ensuring that the prices displayed reflect any special discounts or contract terms that apply to your organization. This allows you to make informed purchasing decisions based on the exact costs associated with your account. If you have any trouble viewing your company's pricing, be sure to check that you are logged in with the correct credentials or reach out to customer support for assistance.

Pricing and product availability are updated daily to reflect the latest changes in inventory, supplier updates, and market conditions. However, real-time fluctuations may occur. For the most accurate pricing and stock levels, logged-in customers can view their specific contract pricing and availability.

When we have inventory in a branch that is close to your home or business, we can deliver your order using our Stoneway Truck Delivery service. Often, this is the only shipment method available when an order includes hazardous or oversized items that cannot be shipped via UPS or FedEx. When you are placing an order, you may see the Stoneway Truck Delivery shipment option on the Address & Payment page, if it is available.

Currently we only ship within the continental U.S., Hawaii, and Alaska.

All hazardous and oversized materials will be shipped using Stoneway Truck Delivery. Please refer to our shipping policy for more information on Stoneway Truck Delivery.

Information on the Stoneway Electric Supply's return policy can be found here.

Because Stoneway Electric Supply operates multiple locations and distribution centers, your order may be shipped in more than one delivery.

To view all tracking numbers associated with your order, visit the Order History page or check your Dashboard for the five most recent shipments.

If your order status shows that all items have shipped but you are still missing items, please contact us at onlinesupport@stoneway.com. Be sure to include your confirmation number and a brief description of the issue.

For further assistance, you may also reach out to your Account Manager or call us at 855-979-8911.

If you need to return an item, please contact us at 1-855-979-8911 or onlinesupport@stoneway.com. Our customer support will authorize your return and give you an address for returns.

If you are a Stoneway Electric Supply business account customer, sign into your account. When you check out, you will not be charged sales tax if your tax-exempt certificate is on file.  

Don’t have a business account? Please visit the registration page here if you haven't registered for an account already.

Stoneway Electric Supply is required to collect sales tax pursuant to each state’s nexus laws. 

At this time, we currently do not collect sales tax in the following states; however, the purchaser still may be required to pay use tax dependent on their local state’s laws: 

• Hawaii
• Louisiana
• Maine
• Massachusetts
• Mississippi
• Rhode Island
• Vermont
• West Virginia

The following states do not collect sales tax: 

• Alaska (Kenai & Wasilla local taxes only)
• Delaware
• Montana
• New Hampshire
• Oregon

We currently accept American Express, Discover, MasterCard, and Visa. 

Stoneway business account customers with credit terms may also place orders On Account.