Coronavirus (COVID-19) Update
Our Valued Customers
Jeff Corrick, President
An update for our customers regarding Coronavirus (COVID-19)
Our Response to COVID-19 Continues
As the COVID-19 pandemic escalates, we continue to adjust our plans to not only protect the health and well-being of our employees, but their livelihoods as well, all while maintaining our ability to effectively service and supply valued customers like yourself. Stoneway continues to closely follow the guidance put forth by the CDC, and the procedures we have implemented meet and even exceed those directives. As such, we want to update you on some new measures we have put in place to ensure we can meet these priorities:
Branch Service and Accessibility
Our branches remain open and ready to serve your needs. As an added measure of customer safety, should you prefer not to step inside a location, we have phone numbers posted on the doors that you can call, and a team member will meet you outside to personally deliver your products. For those who choose to come inside, our branch teams have been given the resources and tools needed to thoroughly sanitize our spaces according to CDC recommendations. Additionally, our inventory levels remain extremely healthy, and as a reminder, products you would normally source from your local branch can also be ordered via stoneway.com, and shipped directly to you or your job site.
Temporary Branch Operational Revisions
We have implemented additional mitigation strategies to help further protect the health of our employees and customers.
- Our branches will no longer be accepting cash payments and will only accept payment by check or credit card.
- We have placed a temporary hold on any Material Returns and ask that you please hold on to any returns.
We appreciate your understanding and assure you that we will notify you as soon as these temporary holds are released.
Social Distancing Procedures for Deliveries
When it comes to delivering products directly to you or your job site, our drivers will be adhering to a social distancing policy by which NO SIGNATURES will be required
. We will offload your products at a pre-determined location at the ship-to address, and the exact off-loading location will be specified by you, the customer. This is another measure we have adopted to ensure your safety, and the well-being of our employees as well as yours.
Dedicated Customer Account Support Updates
Many of our employees already offer virtual service and support to our customers throughout the Pacific Northwest. We’ve asked those employees to work from home, effective immediately. We’ve continued to maintain our travel restrictions, canceled all Stoneway-led events and requested that we interact with customers and suppliers virtually as much as possible, for your safety and theirs.
Continued Dedication to Exceptional Customer Service
As always, we offer many ways to provide you with exceptional expertise, service and access to solutions in whatever manner is most convenient to you. From online ordering to industry-leading technical support, the Stoneway team stands at the ready to continue to deliver the outstanding support you have come to expect from us. Keep in mind the following resources that are immediately available to you:
Do you need emergency service? We’ve got you covered! 24/7 Emergency Contacts at each branch:
- Browse and order supplies at Stoneway.com.
- Our Customer Service Team is fantastic! (509) 626-5555
- Our Technical Support Team is best in class! (855) 262-0794
- Contact your Account Manager directly at the phone number or e-mail address that they have provided.
- Check in with your local branch by phone. Click here for a branch directory.
Our proactive team remains vigilant and agile so that we can continue to respond in a way that protects our people, our customers, our suppliers and our communities. We send our best wishes for continued health and safety to our customers, business partners and their families.